Sr.Divisional Commercial Manager, Sealdah, Sunil Kumar Mahala, Conducts Interactive Awareness Drive on 'RailOne' App at Sealdah Station

Sr.Divisional Commercial Manager, Sealdah, Sunil Kumar Mahala, Conducts Interactive Awareness Drive on 'RailOne' App at Sealdah Station

In a proactive move to enhance digital adoption and passenger convenience,Sunil Kumar Mahala, Sr. Divisional Commercial Manager, Sealdah, conducted a comprehensive outreach program at Sealdah Railway Station. The initiative was designed to promote the RailOne app and engage directly with commuters to understand their digital needs.During the interaction,Mahala and his team engaged with a wide cross-section of passengers. The drive focused on bridging the gap between railway digital services and the end-user through two main objectives

Sunil Kumar Mahala briefed passengers on how the RailOne app serves as a "one-stop solution" for modern travel. Core benefits highlighted included:

Seamless Ticketing:Drastically reducing the need to stand in long queues at physical counters.

Real-time Information:Providing instant access to train schedules, live status, and platform numbers.

Enhanced Connectivity:Integrating multiple passenger amenities into a single, easy-to-use interface.

Taking a "listener-first" approach,Mahala personally counselled passengers who expressed hesitation in adopting digital tools. He held detailed discussions regarding the technical challenges and "pain points" users encounter. Helping passengers overcome the digital divide through step-by-step guidance.Discussing issues related to app navigation, payment security, and technical glitches.

Sunil Kumar Mahala, Sr. DCM Sealdah stated our mission is to ensure that technology becomes an enabler for every traveller. By interacting with passengers on the ground, we can identify real-world challenges and ensure that the RailOne app becomes a household name for railway commuters.

The drive concluded with a live demonstration session where railway staff assisted commuters in downloading and setting up the app, ensuring they are ready for a smarter, digital-first travel experience.